Privacy Policy

Privacy Policy

Last updated: February 2026

This Privacy Policy describes how ScaleNinja Software LLP (“ScaleNinja”, “we”, “us”, or “our”), a limited liability partnership incorporated under the laws of India with its registered office in Gurugram, India, collects, uses, and protects information when you use our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name when you contact us, request a demo, or sign up for our Services
• Account Information: Username, password, and other credentials when you create an account
• Communication Data: Content of messages you send us, including support requests and feedback
• Payment Information: Billing address and payment details when you purchase our Services (processed securely by third-party payment processors; we do not store your full payment card details)

Information Collected Automatically

When you access our Services, we may automatically collect certain information:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times
• Device Information: Device type, unique device identifiers, and mobile network information
• Usage Data: How you interact with our Services, features used, and actions taken

Analytics Services

We use third-party analytics services to help us understand how users interact with our Services:

Google Analytics

We use Google Analytics to collect and analyze usage information. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.

Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. For more information, please visit Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cloudflare Analytics

We use Cloudflare Web Analytics to understand website traffic and performance. Cloudflare Analytics is a privacy-first analytics solution that does not use client-side state (such as cookies or localStorage) to collect usage metrics and does not fingerprint individuals.

For more information, please visit Cloudflare’s Privacy Policy.

How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events offered by us
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with applicable legal obligations

Information Sharing

We do not sell your personal information. We may share information about you in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf, subject to confidentiality obligations
• Legal Requirements: If required to do so by law, regulation, or in response to valid requests by public authorities (including courts, regulatory bodies, or law enforcement agencies)
• Business Transfers: In connection with any merger, acquisition, reorganization, sale of assets, or similar transaction involving all or a portion of our business
• With Your Consent: With your prior consent or at your direction

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Services.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may have certain rights regarding your personal information, subject to applicable law:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your personal information in a structured, commonly used format
• Objection: Object to the processing of your personal information in certain circumstances
• Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us at privacy@scaleninja.com. We will respond to your request in accordance with applicable law.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to such transfers. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the “Last updated” date. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

Grievance Officer

• Email: privacy@scaleninja.com

The contact shall address your concerns and grievances in a time-bound manner in accordance with applicable law.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@scaleninja.com
• Website: Contact Page