Legal

Terms of Service

Last updated: June 17, 2026

The short version

ScaleNinja makes infrastructure and systems products for macOS, cloud, and beyond, and takes on selective consulting. We also write things on the blog and sometimes send a newsletter. The legalese below is necessary, but the gist is simple: be a decent human, don't break our stuff or anyone else's, and the rest is mostly common sense.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ScaleNinja Software LLP ("Company", "we", "us", or "our"), governing your access to and use of the ScaleNinja website, apps, tools, content, and any related offerings (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Company Information

The Services are owned and operated by ScaleNinja Software LLP, a Limited Liability Partnership registered in India. For any queries regarding these Terms, you may contact us at contact@scaleninja.com.

3. Description of Services

ScaleNinja makes infrastructure and systems products for macOS, cloud, and beyond, and takes on selective consulting. Our Services include, but are not limited to:

  • Apps and tools - software we build, ship, and sometimes sell, for macOS and other platforms, whether free or paid, beta or generally available.
  • Experiments and projects - works-in-progress that may evolve, pivot, or be retired.
  • Consulting and implementation work - specific engagements we choose to take on from time to time. Consulting is offered selectively, on terms agreed in a separate written engagement.
  • Educational content - technical documentation, blog posts, tutorials, YouTube videos, talks, and related materials we publish.
  • Newsletters and product announcements.

We may add, remove, or change Services at any time. Some Services may be subject to additional product-specific terms or licences, which form part of these Terms when applicable.

Our downloadable software apps are also governed by our End User Licence Agreement (EULA), which is bundled with the apps and presented at download or installation. The EULA forms part of these Terms when you download, install, or use our apps.

4. User Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet this requirement. If you use a Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

5. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, are the exclusive property of ScaleNinja Software LLP or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our Services, except as expressly permitted by these Terms or with our prior written consent.

Open-source components included with our software are governed by their own licences, which take precedence over these Terms for those components.

6. User Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorised access to any portion of the Services or any systems or networks connected to the Services.
  • Interfere with or disrupt the Services or servers or networks connected to the Services.
  • Use any robot, spider, scraper, or other automated means to access the Services.
  • Transmit any viruses, malware, or other malicious code.
  • Reverse engineer, decompile, or attempt to extract source code from our software, except to the extent permitted by law or by an applicable open-source licence.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Collect or harvest any personally identifiable information from the Services.
  • Resell, redistribute, or sublicense our Services without our written permission.

7. Fees and Payment

Paid Services and consulting engagements are subject to the prices and payment terms described at the point of sale or in a separate written agreement.

For our paid apps, purchases are processed through Polar (Polar Software Inc., operating polar.sh), which acts as our Merchant of Record. This means that when you buy one of these apps, your purchase is completed as a transaction with Polar as the reseller, and Polar handles checkout, payment, billing, subscription management, invoicing, and the collection and remittance of any applicable sales tax or VAT. Your purchase is also subject to Polar's Terms of Service. Purchases made through an app store (such as Apple's App Store) are governed by that platform's terms instead. For all such purchases, your contractual partner for the payment, billing, and tax collection is the respective platform, and not ScaleNinja Software LLP. Refunds, where offered, are handled in accordance with the applicable seller's or platform's policy.

Where a payment processor or merchant of record provides us with customer contact information, such as your name and email address, we may use it to deliver the purchased product, provide support, send receipts and licence information, share security advisories, and send product updates, announcements, and related ScaleNinja product information in accordance with our Privacy Policy and applicable law.

Unless stated otherwise, fees are non-refundable. Except for taxes collected and remitted by our Merchant of Record or an app store on your behalf, any other applicable taxes are your responsibility.

8. Beta and Pre-Release Services

From time to time, we make Services or features available as alpha, beta, preview, or early-access releases (collectively, "Beta Services"). Beta Services are provided for evaluation purposes only, are not considered "generally available", and may contain bugs, errors, or other defects. Beta Services may be modified, suspended, or discontinued at any time without notice and may never be made generally available. To the maximum extent permitted by law, Beta Services are provided without any warranty, service-level commitment, or indemnification, and your use of them is at your sole risk.

9. Educational Content

Blog posts, documentation, videos, and similar materials are provided for informational and educational purposes only. They do not constitute professional advice. You are responsible for evaluating whether any technique, tool, or recommendation is appropriate for your situation.

10. Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant ScaleNinja a perpetual, royalty-free, worldwide licence to use that feedback for any purpose, without obligation to you.

11. Confidentiality

In the course of an engagement (in particular a consulting or implementation engagement) either party may receive information that the other party designates as confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure ("Confidential Information"). The receiving party will (a) hold such information in confidence and not disclose it to third parties except as permitted by these Terms or the relevant engagement agreement, and (b) use it only to fulfil its obligations and exercise its rights under these Terms.

These obligations do not apply to information that: (a) is or becomes public through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully received from a third party without breach of any confidentiality obligation; or (d) is independently developed without use of the disclosing party's Confidential Information. The receiving party may disclose Confidential Information if required by law or court order, provided it gives reasonable prior notice (where lawful) and cooperates in any effort to obtain confidential treatment. Each party acknowledges that unauthorised use or disclosure of Confidential Information may cause substantial harm for which damages alone may be an insufficient remedy, and that the disclosing party may seek equitable relief in addition to other available remedies.

12. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

If you provide your email address through a contact form, waitlist, "stay in the loop" form, direct email, product purchase, or payment processor checkout, you agree that we may use it to respond to you, provide the requested Service, send transactional and security notices, and send product updates, announcements, and related ScaleNinja product information. Marketing communications will include an opt-out mechanism where required by applicable law.

13. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by ScaleNinja Software LLP. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We use the following third-party services to operate our website and business:

  • Cloudflare: for hosting, content delivery, security, and performance optimisation, including Cloudflare Turnstile to protect our forms from spam and automated abuse.
  • Google Analytics: for basic website traffic statistics.
  • Umami: for privacy-focused, cookieless website traffic statistics.
  • Polar (polar.sh): as our Merchant of Record for paid apps, handling checkout, payments, billing, invoicing, and sales tax/VAT.
  • Google Workspace: for business communications and data management, including:
    • Google Forms for collecting contact form, waitlist, and subscribe submissions and survey responses.
    • Gmail for email communications.
    • Google Sheets for organising form submissions and contact data.
    • Google Docs for documentation.
    • Google Drive for file storage.
  • GitHub: for public issue tracking and discussions related to our open-source projects and products.

By submitting information through our contact forms or communicating with us via email, you acknowledge that your data will be processed and stored using these services. Your use of these third-party services is subject to their respective terms of service and privacy policies.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SCALENINJA SOFTWARE LLP DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

NEITHER SCALENINJA NOR ANY PERSON ASSOCIATED WITH SCALENINJA MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER SCALENINJA NOR ANYONE ASSOCIATED WITH SCALENINJA REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

You use the Services at your own risk. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

15. Limitation of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD SCALENINJA SOFTWARE LLP AND ITS PARTNERS, DESIGNATED PARTNERS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, EVEN IF SCALENINJA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The above includes, without limitation, damages arising out of or in connection with:

  • Your access to or use of (or inability to access or use) the Services.
  • Any conduct or content of any third party on the Services.
  • Any content obtained from the Services.
  • Unauthorised access, use, or alteration of your transmissions or content.

Except as prohibited by law, if any liability is found on the part of ScaleNinja, it will be limited to the amount you actually paid us for the relevant Service in the twelve (12) months preceding the claim, less any payment-gateway, processor, or transaction charges incurred by ScaleNinja in connection with those payments, and under no circumstances will there be consequential or punitive damages. Some jurisdictions do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so the prior limitation or exclusion may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless ScaleNinja Software LLP and its partners, designated partners, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

17. Suspension

We may suspend, limit, or restrict your access to all or part of the Services if: (a) you breach these Terms, including non-payment of fees when due; or (b) we reasonably determine that your use poses a risk of harm to other users, to the security, availability, or integrity of the Services, or to ScaleNinja itself. Where practicable, we will use reasonable efforts to provide prior notice of any suspension. Once the issue is resolved, we will restore your access in accordance with these Terms.

18. Force Majeure

ScaleNinja is not liable for any delay or failure to perform any obligation under these Terms due to events beyond our reasonable control, including but not limited to strikes, blockades, war, acts of terrorism, riots, internet or utility failures, refusal of government licence, pandemics, or natural disasters.

19. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services if you breach these Terms or if we discontinue a Service. Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including the disclaimers, limitations of liability, confidentiality, indemnification, governing law, and dispute-resolution sections) will continue to apply.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date at the top of these Terms. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

21. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws provisions. You agree to submit to the exclusive jurisdiction of the courts located in India, specifically the courts in Gurugram, Haryana, India, for the resolution of any disputes arising out of or relating to these Terms or your use of the Services.

22. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

23. Waiver

The failure of ScaleNinja Software LLP to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of ScaleNinja Software LLP.

24. Independent Contractors

The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and ScaleNinja. Neither party has the authority to bind the other in any manner.

25. Entire Agreement

These Terms, together with our Privacy Policy and any product-specific licence or separately executed engagement agreement, constitute the entire agreement between you and ScaleNinja Software LLP regarding your use of the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms. The terms in any purchase order, business form, or invoicing portal you may issue will not amend or modify these Terms and are expressly rejected. You may not assign these Terms without our prior written consent; we may assign them freely.

26. Contact Us

If you have any questions about these Terms, please contact us:

27. Acknowledgement

BY USING THE SERVICES OR OTHER OFFERINGS PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Read our Privacy Policy