Terms of Service

Last updated: February 2026

Please read these Terms of Service (“Terms”) carefully before using the website, products, and services (collectively, the “Services”) operated by ScaleNinja Software LLP (“ScaleNinja”, “we”, “us”, or “our”), a limited liability partnership incorporated under the laws of India with its registered office in Gurugram, India.

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

You are responsible for:

Safeguarding the password and credentials used to access the Services
All activities and actions that occur under your account
Restricting access to your account and devices
Notifying us immediately upon becoming aware of any breach of security or unauthorized use of your account

You may not use as a username the name of another person or entity that is not lawfully available for use, or a name or trademark that is subject to any rights of another person or entity without appropriate authorization.

2. Intellectual Property

The Services and their original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of ScaleNinja Software LLP and its licensors. The Services are protected by copyright, trademark, and other applicable intellectual property laws.

Our trademarks, service marks, and trade dress may not be used in connection with any product or service without the prior written consent of ScaleNinja Software LLP.

3. User Content

Our Services may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, or other material (“User Content”). You are responsible for the User Content that you post, including its legality, reliability, and appropriateness.

By posting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute such User Content on and through the Services, solely for the purpose of operating and providing the Services. You retain all rights to any User Content you submit, post, or display on or through the Services.

You represent and warrant that:

The User Content is yours or you have the right to use it and grant us the rights and license as provided in these Terms
The posting of your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity

4. Prohibited Uses

You agree not to use the Services:

In any way that violates any applicable law or regulation
To exploit, harm, or attempt to exploit or harm minors in any way
To transmit any unsolicited advertising or promotional material without our prior written consent
To impersonate or attempt to impersonate ScaleNinja Software LLP, an employee of ScaleNinja Software LLP, another user, or any other person or entity
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services
To introduce any viruses, trojan horses, worms, or other malicious or technologically harmful material
To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, servers, or networks connected to the Services
To use the Services for any purpose that is unlawful or prohibited by these Terms

5. Service Availability

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted or error-free operation. The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications.

We reserve the right to:

Modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice
Perform scheduled or unscheduled maintenance that may temporarily affect service availability
Limit the availability of the Services to any person, geographic area, or jurisdiction at any time

6. Software License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our software solely for your internal business purposes. This license does not include the right to:

Create modification or derivative works of the software
Reverse engineer, disassemble, or decompile the software
Remove or alter any proprietary notices or labels
Use the software for purposes other than those intended
Sublicense, sell, resell, or redistribute the software

Open Source Components

Our software may include open source components subject to separate license terms. Your use of such components is governed by the applicable open source licenses, which can be found in the documentation or source code repositories.

7. Payment Terms

For paid Services:

You agree to pay all fees associated with your use of the Services as per the applicable pricing
Fees are non-refundable except as required by applicable law or as explicitly stated in a separate written agreement
We may revise our fees upon reasonable prior notice to you
You are responsible for all applicable taxes associated with your use of the Services
Failure to make timely payments may result in suspension or termination of your access to the Services

8. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation shall not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SCALENINJA SOFTWARE LLP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED, THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCALENINJA SOFTWARE LLP, ITS PARTNERS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of or inability to access or use the Services
Any conduct or content of any third party on the Services
Any content obtained from the Services
Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE THOUSAND INDIAN RUPEES (INR 1,000), WHICHEVER IS GREATER.

THIS LIMITATION APPLIES WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

11. Indemnification

You agree to defend, indemnify, and hold harmless ScaleNinja Software LLP and its partners, employees, contractors, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney’s fees) arising from:

Your use of and access to the Services
Your violation of any term of these Terms
Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
Any claim that your User Content caused damage to a third party

12. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

Your right to use the Services will immediately cease
If you wish to terminate your account, you may contact us or simply discontinue using the Services
All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any reference to applicable law includes the Information Technology Act, 2000 and the rules and regulations made thereunder, as amended from time to time.

14. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days.

If the dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.

16. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least thirty (30) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and ScaleNinja Software LLP regarding the Services and supersede any prior agreements relating to the same subject matter.

Contact Us

If you have any questions about these Terms, please contact us:

Email: contact@scaleninja.com
Website: Contact Page