END USER LICENSE AGREEMENT Last updated: October 10, 2026 This End User License Agreement ("EULA") is a legal agreement between you ("you" or "Licensee") and ScaleNinja Software LLP ("ScaleNinja", "we", "us", or "our"), a Limited Liability Partnership registered in India, for software applications, command-line tools, helper components, documentation, updates, and related materials provided by ScaleNinja (collectively, the "Software"). By downloading, installing, copying, accessing, or using the Software, you agree to this EULA. If you do not agree to this EULA, do not download, install, copy, access, or use the Software. If you download, install, access, or use the Software on behalf of an organization, you represent that you have authority to bind that organization to this EULA. In that case, "you" and "Licensee" refer to that organization, and you are responsible for ensuring that all users within the organization comply with this EULA. If the Software is distributed through an app store, payment processor, merchant of record, enterprise deployment system, or other third-party platform, your use of that platform may also be subject to that platform's terms and policies. 1. LICENSED, NOT SOLD The Software is licensed, not sold, to you. ScaleNinja and its licensors retain all right, title, and interest in and to the Software, including all copyrights, trade secrets, trademarks, and other intellectual property rights. You receive only the limited rights expressly granted in this EULA. 2. SCOPE OF LICENSE Subject to your compliance with this EULA and payment of any applicable fees, ScaleNinja grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, terminable as provided in this EULA, to install and use the Software for your own personal or internal business purposes. Unless a product page, receipt, invoice, purchase terms, app-store rules, or separate written agreement says otherwise: a. a personal or household license may be used by the people and on the devices permitted by the applicable product-specific terms; b. a professional, commercial, business, organization, site, team, host, or enterprise license may be used only within the scope, seat count, device or host count, term, or deployment limits stated at the time of purchase or in the applicable written agreement, and only by the Licensee or its employees, contractors, agents, or other authorized users ("Authorized Users"); c. a trial, beta, preview, evaluation, or free license may be used only for the purpose and period stated by ScaleNinja, and is limited to the number stated in the product-specific terms (for a trial tied to a device, one per device); obtaining more through additional identities, email addresses, accounts, reinstallation, or altered device identifiers is a breach; d. a perpetual license covers the versions it includes, while a subscription or term license permits use only during the paid term; and e. a license for one product does not grant a license to any other ScaleNinja product. Product-specific terms — who may hold a license, how many devices or hosts it covers, how it is moved between devices, its term, the versions it includes, how often it is checked online and how long it works without a check, and any support period — are published on the product's pricing or licensing page at https://scaleninja.com and form part of this EULA for that product. 3. PERMITTED USE You may use the Software only in accordance with this EULA, applicable documentation, applicable law, and any technical limitations included in the Software. You are responsible for your own systems, backups, data, security, and compliance obligations. You are responsible for all use of the Software by your Authorized Users and for keeping any license keys, download links, credentials, and entitlement information secure. You are responsible for complying with the license terms for any third-party software, operating systems, services, or content you use with the Software. Where the Software installs, runs, or manages third-party operating systems or software — including guest operating systems in virtual machines — ScaleNinja grants you no rights to that software. It is licensed solely by its vendor; Apple's macOS Software License Agreement, for example, limits how many virtual instances of macOS may run and for what purposes. You are responsible for holding and complying with those licenses. You acknowledge that backup, snapshot, replication, storage, filesystem, and virtualization software carries inherent risks, including loss or corruption of data on source or destination, media failure, and backup or restore failure due to error. You are responsible for maintaining independent backups and for verifying the integrity and recoverability of your data. ScaleNinja is not responsible for verifying your backups or restores on your behalf. 4. RESTRICTIONS Except to the extent expressly permitted by applicable law or by an open-source license that applies to a specific included component, you may not: a. copy, reproduce, distribute, sell, rent, lease, lend, sublicense, or give third parties access to the Software itself. Running your own workloads with the Software, including for your customers, is use under your license, not distribution, within that license's limits; b. modify, adapt, translate, or create derivative works of the Software; c. reverse engineer, decompile, disassemble, attempt to derive source code from, or otherwise attempt to discover the underlying structure, ideas, algorithms, or trade secrets of the Software; d. remove, alter, or obscure any copyright, trademark, license, attribution, or proprietary notice included with the Software; e. bypass, disable, remove, or interfere with license keys, entitlement checks, update mechanisms, technical protection measures, or usage limits; f. use the Software to build or provide a competing product or service; g. use the Software in a way that violates law, infringes rights, compromises security, or disrupts the systems or data of ScaleNinja or any third party; h. use the Software in safety-critical systems where failure could lead to death, personal injury, or severe physical, environmental, or financial damage, unless ScaleNinja has expressly agreed in writing; or i. use the Software for unlawful surveillance, unauthorized access, malware, credential theft, data exfiltration, or other abusive activity. Any violation of this section may cause irreparable harm to ScaleNinja. In addition to any other remedies available, ScaleNinja may seek injunctive or equitable relief for breach or threatened breach of this section. 5. OPEN-SOURCE COMPONENTS The Software may include third-party open-source components. Those components are licensed to you under their own license terms, not this EULA. If there is a conflict between this EULA and an applicable open-source license for a specific component, the open-source license controls for that component only. Open-source notices may be included in the Software, documentation, an in-app licenses screen, a separate notices file, or the product download package. 6. UPDATES AND CHANGES ScaleNinja may provide updates, bug fixes, security patches, or new versions of the Software. Updates may replace or supplement the original Software and are subject to this EULA unless they include separate license terms. Except as stated in product-specific terms, ScaleNinja is not obligated to provide any particular update, compatibility release, feature, support response, or maintenance period unless separately agreed in writing. You are responsible for determining whether to install updates and for testing the Software in your environment before using it in production or other important workflows. 7. SUPPORT Support, if offered, is provided according to the support terms, product page, receipt, documentation, or separate agreement applicable to the Software. ScaleNinja may modify or discontinue free support channels at any time. 8. PRIVACY AND DATA ScaleNinja's handling of personal information is described in our Privacy Policy, available at: https://scaleninja.com/privacy Some ScaleNinja apps are designed to run locally and may not collect or transmit app usage data. Product-specific privacy pages or documentation may describe additional privacy behavior for a specific app. If a product-specific privacy notice conflicts with this general section, the product-specific notice controls for that product. License issuance, activation, deactivation, trials, renewal, and periodic re-validation may transmit a license key, activation identifier, order reference, email address, product and operating system version, device identifiers (sent as one-way hashes where the product supports it), the device's model (or, for products that use it, its name), and a device public key to ScaleNinja's licensing service and to its licensing and payment providers. ScaleNinja's licensing service records which devices a license or trial is used on, so that device limits, trials, and license moves can be enforced. Each product's privacy page at https://scaleninja.com describes its network behavior. Some features let you direct the Software to send information to a destination you configure, such as a mail server you specify for email notifications. Information sent this way goes only to the destination you chose, is handled under that provider's terms and privacy policy, and is not received by ScaleNinja unless you choose a ScaleNinja service as the destination. You are responsible for the accuracy of those settings, for the credentials you enter, and for choosing recipients appropriate for the information such features may contain. Payment processors, merchants of record, app stores, analytics providers, support tools, and other third-party services may process information under their own terms and privacy policies. 9. PAYMENTS, REFUNDS, AND TAXES Paid Software may be sold through ScaleNinja, a merchant of record such as Polar, an app store such as Apple's App Store, or another authorized platform. Payment terms, refund eligibility, taxes, invoicing, and billing support may be handled by the applicable seller or platform. For purchases made through a merchant of record or an app store, your contractual partner for the payment, billing, and tax collection is the respective platform, and not ScaleNinja. Unless stated otherwise at the point of sale or required by law, fees are non-refundable. You are responsible for any taxes, duties, levies, bank charges, currency conversion charges, and similar amounts that are not collected and remitted by an app store, merchant of record, or other authorized seller. 10. EXTERNAL SERVICES The Software or documentation may contain links to, integrate with, or enable access to third-party websites, services, APIs, platforms, or resources ("External Services"). You use External Services at your own risk. ScaleNinja is not responsible for the content, availability, security, privacy practices, accuracy, or performance of External Services. 11. BETA, TRIAL, AND PRE-RELEASE SOFTWARE Software marked alpha, beta, preview, early access, trial, experimental, or evaluation is provided for testing or evaluation only. Such Software may be incomplete, unstable, unsupported, contain defects, lose data, change substantially, or be discontinued without notice. You use it at your own risk. Support and update commitments in product-specific terms still apply to paid licenses for such Software. 12. FEEDBACK If you provide ideas, suggestions, bug reports, feature requests, or other feedback, you grant ScaleNinja a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, display, perform, and otherwise exploit that feedback for any purpose without obligation to you. 13. TERMINATION This EULA remains effective until terminated. You may terminate it by stopping all use of the Software and deleting all copies in your possession or control. ScaleNinja may terminate this EULA immediately if you breach it, fail to pay applicable fees, exceed license limits, misuse the Software, or use the Software in a way that creates legal, security, operational, or reputational risk. Upon termination, your license ends immediately and you must stop using and delete all copies of the Software. Sections that by their nature should survive termination will survive, including ownership, restrictions, open-source components, privacy, payments, disclaimers, limitation of liability, indemnification, export, governing law, and general provisions. 14. NO WARRANTY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED "AS IS", "AS AVAILABLE", AND WITH ALL FAULTS. SCALENINJA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION. YOU ARE RESPONSIBLE FOR BACKING UP YOUR DATA AND SYSTEMS BEFORE USING THE SOFTWARE. SCALENINJA DOES NOT WARRANT THAT THE SOFTWARE WILL PREVENT DATA LOSS, SYSTEM FAILURE, SECURITY INCIDENTS, SERVICE INTERRUPTION, OR OTHER HARM. ALERTS, NOTIFICATIONS, MONITORING, AND SIMILAR FEATURES, WHETHER SHOWN IN THE SOFTWARE OR DELIVERED BY EMAIL OR ANY OTHER CHANNEL, ARE PROVIDED ON A BEST-EFFORT BASIS. SCALENINJA DOES NOT WARRANT THAT ANY ALERT OR NOTIFICATION WILL BE GENERATED, DELIVERED, OR DELIVERED IN TIME, AND SUCH FEATURES ARE NOT A SUBSTITUTE FOR INDEPENDENT BACKUPS, MONITORING, OR SECURITY CONTROLS. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you. In that case, warranties are excluded only to the maximum extent permitted by law. 15. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCALENINJA AND ITS PARTNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS EULA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCALENINJA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS EULA WILL NOT EXCEED THE AMOUNT YOU PAID TO SCALENINJA OR ITS AUTHORIZED SELLER FOR THE SOFTWARE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. In that case, liability is limited only to the maximum extent permitted by law. Nothing in this EULA excludes or limits any liability that cannot be excluded or limited under applicable law. 16. INDEMNIFICATION To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless ScaleNinja and its partners, designated partners, officers, employees, contractors, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Software, your breach of this EULA, your violation of law, or your infringement or misappropriation of any third-party rights. 17. EXPORT CONTROL AND SANCTIONS You may not use, export, re-export, import, sell, or transfer the Software except as authorized by applicable export control, sanctions, and trade laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to applicable comprehensive sanctions, and that you are not on any applicable denied-party, restricted-party, or sanctions list. You may not use the Software for purposes prohibited by applicable law, including the development, design, manufacture, or production of nuclear, missile, chemical, or biological weapons. 18. APPLE APP STORE ADDITIONAL TERMS If you obtained the Software through Apple's App Store, this section applies in addition to the rest of this EULA: a. ScaleNinja, not Apple, is solely responsible for the Software and its content, except as otherwise required by applicable law or Apple's platform terms. b. Apple has no obligation to provide maintenance or support for the Software. c. If the Software fails to conform to any applicable warranty that has not been disclaimed, you may notify Apple and Apple may refund the purchase price, if any, according to Apple's policies. To the maximum extent permitted by law, Apple has no other warranty obligation for the Software. d. ScaleNinja, not Apple, is responsible for addressing your claims or any third party claims relating to the Software or your use of it, including product liability claims, legal or regulatory claims, consumer protection claims, and intellectual property claims, except as otherwise required by applicable law. e. You represent that you are not located in a country or region subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. f. Apple and Apple's subsidiaries are third-party beneficiaries of this EULA for Software obtained through Apple's App Store and may enforce this EULA against you as a third-party beneficiary. 19. GOVERNING LAW AND VENUE This EULA is governed by the laws of India, without regard to conflict-of-laws principles, except to the extent local consumer protection law requires a different governing law. Subject to any mandatory consumer forum rights, you agree to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India for disputes arising out of or relating to this EULA or the Software. 20. CONSUMER RIGHTS Nothing in this EULA limits rights that cannot be limited or waived under applicable consumer protection, data protection, or other mandatory law. If a provision of this EULA is unenforceable in your jurisdiction, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect. 21. CHANGES TO THIS EULA ScaleNinja may update this EULA from time to time. Updated versions will be posted at: https://scaleninja.com/EULA.txt For existing installations, a material change will not retroactively reduce your rights for the version of the Software you already downloaded unless you accept the updated EULA, install an update governed by the updated EULA, renew or extend a license, or continue using an online component governed by updated terms. 22. ENTIRE AGREEMENT This EULA, together with any product-specific terms, purchase terms, receipt, invoice, app-store terms, Privacy Policy, Terms of Service, open-source notices, and any separate written agreement between you and ScaleNinja, constitutes the entire agreement regarding the Software. If there is a conflict, product-specific terms or a separately signed written agreement control over this EULA for the relevant product or transaction. 23. GENERAL You may not assign, transfer, or delegate this EULA or your license rights without ScaleNinja's prior written consent. ScaleNinja may assign this EULA in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. If any provision of this EULA is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. ScaleNinja's failure to enforce any provision of this EULA is not a waiver of that provision or any other provision. Any waiver must be in writing and signed by ScaleNinja. Headings are for convenience only and do not affect interpretation. 24. CONTACT ScaleNinja Software LLP Website: https://scaleninja.com Legal and Privacy: contact@scaleninja.com Support: support@scaleninja.com